With the transportation industry facing bigger and bigger demands all the time, fleet managers have a lot of challenges. They have to keep their fleet trucks operating with minimal downtime and maximum productivity.
Reliable fleet truck roadside assistance is key to keeping all vehicles in good running order, but it's not without its challenges. However, technological advancements in the transportation field have begun to reshape the way that roadside assistance operates, leading to better communications with fleet managers and faster response times for trucks in need of repairs. Here are a few ways this is happening.
1. Telematics Are Giving New Insights for Proactive Approaches to Fleet Maintenance
"Telematics" is the word for the combined application of telecommunication science and informatics (or the use of digital technology and the data that tech can provide to improve the information and knowledge that fleet managers use).
Telematics integrates GPS technology and vehicle monitoring systems to give fleet managers real-time reports about performance and safety issues involving their trucks. Telematic-enabled systems look for problems with engine performance, tire pressure, fuel efficiency, and more, and transmit that data to fleet managers so that they can schedule maintenance stops before there is a breakdown.
2. Remote Diagnostic Tools Can Make for Better Responses to Problems on the Road
Many trucks are now equipped with roadside diagnostic tools that can be accessed remotely through a vehicle's onboard computer systems. These tools can be used to troubleshoot small issues right at the side of the road, or they can be used to transmit information about a vehicle's potential issues. This makes it easier for the roadside assistance crew to prepare ahead, which means minimal downtime for the truck.
3. GPS Tracking Makes It Easier for Fleet Managers to Monitor Each Vehicle
When there is a breakdown, the last thing a fleet manager wants is for the roadside repair crew to have to search for the vehicle down a lonely stretch of road. With the way that GPS tracking technology has evolved, managers can pinpoint a disabled truck's exact location and direct the fleet roadside assistance team that way. That makes response times even faster.
4. Mobile Apps Make Service Requests Easier Than Ever
Finally, mobile apps that are specifically geared toward fleet management and roadside assistance can make it easier for drivers to report roadside incidents to their managers. In turn, their managers can directly communicate with their service provider, track the progress of a service call, stay in touch with a stranded driver, and immediately know when the issue is resolved.
For more information on fleet road assistance, contact a professional near you.